Terms of business

 
Our complete terms and conditions are only available in German language. Here are the most important points for international customers:
 
Prices
All prices are in Euro and include German Tax/VAT. 
 
Tax Free purchases for non-EU Countries! 
If your Country's not a member of the European Union you only have to pay net prices. To calculate the net price you have to divide our prices by 1,19 (e.g.: a product which is listed for 100 Euros will only cost 84,03 Euros). The difference will be refunded on your credit card or paypal account.
If you want to know how much our prices are in your currency go to this currency converter.
Please note that customs or import duties could be charged separately. Please contact your local customs office for further information.
 
Returns
All items can be returned within 14 days. The items have to be in unaltered, unused state and in original packaging when sent back. Please include a copy of the original invoice. All costs for returning the item(s) have to be carried by the buyer. As soon as we have received the returned item(s) we will issue the refund or exchange the item.

Contact details:
Rockinger Guitars GmbH
Lilienthalstr. 2A
30179 Hannover, Germany
Phone: +49 511 283000
Email: info@rockinger.com
 
Minimum order
For European countries the minimum order quantity is 20 Euro (without shipping costs). For international orders outside of Europe (for example: Japan, USA, Canada......) the minimum order quantity is 50 Euro (without shipping costs).
 
Shipping costs (outside Germany)
Within Europe, we charge a fixed fee for almost every item, no matter how many items and / or how heavy they are. Please see Shipping information for the current shipping rates. All other countries will be charged for weight and by destination, so it depends on what you order and where you live.
 
International Orders (inside European Union)
If your country is member of the EU we accept Payment in advance, payment via Mastercard/VISA or a payment via PayPal.
If you have chosen advance payment please do an "EU-payment-order" to our account at the Stadtsparkasse Hannover.
 
Our international account number (IBAN) is:
DE63 2505 0180 0000 4993 90
 
Our international bank code (BIC) is:
SPKHDE 2H
 
Please notice that you have to pay the banking charges!
We can ship your order as soon as we receive your money order.
 
International Orders (outside European Union)
If your country is not member of the European Union (EU) we accept a payment via Mastercard/VISA or via PayPal.